Warranty and Return Policy
WARRANTY
All products manufactured by Spina Optics are warranted against defects in materials and workmanship.
Spina Optics stands behind a standard Five-year warranty for all our products.
All products manufactured by Spina Optics are warranted against defects in materials and workmanship.
All products manufactured by Spina Optics Official Store are warranted against defective materials and workmanship for a period of Five years from the date of delivery.
What does that mean to you?
- Lower cost of ownership
- Increased confidence in product uptime
- Reliable, long-lasting products
Spina Optics provides a warranty for all standard products, including optics, scopes, and red dot sights, covering defects in materials and workmanship for a period of two years from the date of shipment. If any product is found to be defective during the warranty period, Spina Optics will determine whether to repair or replace the product. Defective products qualifying for warranty service must be returned to the factory, where typical repair turnaround time is approximately 2 to 3 days.
Warranty Policy and Service Instructions
The warranty covers functional defects resulting from manufacturing issues. It does not cover problems caused by misuse, accidental damage, or modifications. To request warranty service, please provide the following:
- Order number
- Product photos
- Description of the issue
Order number
Product Number
Warranty periods for other products
At Spina Optics, we are committed to providing reliable products backed by dependable warranty support.
Our products come with varying warranty periods depending on the model:
- A minimum standard warranty of 5 years is provided for most products.
- Certain models are eligible for an extended 10-year warranty.
- Selected premium products come with a lifetime warranty.
Warranty Duration Information
Warranty limitations
- The warranty shall not apply to defects occurring as a result of unauthorized modification, incorrect maintenance, negligence, accidental or system misuse.
- In no case shall Spina Optics' liability exceed the original product's purchase price, nor will Spina Optics be liable for any indirect, incidental, special, or consequential damages.
- Spina Optics does not warrant that the operation of software or firmware will meet the purchaser's requirements or that it will be uninterrupted or error-free.
- This warranty does not apply to the electronic components or batteries.
Return Policy
Thank you for choosing our products. If you are not satisfied with your purchase, you may request a return within 30 days of receiving the item. The following conditions apply for returns:
- The product must be unused and in its original condition, with no damage.
- The original packaging and all accessories (such as manuals, parts, etc.) must be included and intact.
Return Shipping Costs:
- We will cover the shipping cost for sending the item back after repair or replacement.
Refunds will be processed and returned to the original payment method within 7 business days after we receive the returned item and confirm its condition.
